Cancellation and refunds
Cancel any time. Here is how, and when we refund.
We understand the importance of transparency regarding cancellations and refunds. Subscriptions are recurring, and you will be automatically billed until you choose to cancel. You can cancel at any time by logging into your account via your or your account dashboard under My Account -> Cancel Subscription. Once canceled, no further charges will be applied.
Please note that due to the significant operating costs associated with our product, payments for subscriptions are generally non-refundable. However, if you believe your situation warrants a refund due to a bug or error in our product or service, we encourage you to schedule a call with our support team. During this call, you will have the opportunity to demonstrate the issue, and we will work to address and resolve any potential problems to maintain our high-quality standards.
To initiate the refund request process, please contact our support team at team@prompt-genie.com to schedule your call.
We appreciate your understanding and cooperation.